Frequently Asked Questions

SanYuan Herbs is a Chinese botanical wellness brand and store. The site can include herbal foods/drinks, incense, foot-soak and external wellness products, moxa products, light-therapy or related home-use devices, and other approved everyday-wellness categories. Only live products/categories should be treated as available.

No. It is a consumer wellness brand/store and educational website, not an ordinary medical diagnosis or treatment service.

Check product type, ingredients/materials, intended use, format, instructions, warnings, evidence, live price/stock and destination availability.

Not necessarily. Availability, classification, claims, warnings, shipping and device status can differ by market. Check the current product page and policy.

Use the exact current product page and label for the formula. Use the Ingredient Library for identity, botanical names, traditional context and safety context.

No. “Natural” does not prove universal safety, allergy safety, pregnancy suitability, child suitability or absence of interactions.

Current sourcing, testing and product-evidence processes belong on the Quality & Sourcing and Testing & Evidence pages rather than in this FAQ.

Availability depends on the product and current record. Use the product page, Quality & Sourcing or Contact Support for the current request.

There is no single answer for every product and person. Safety depends on the exact product, materials, method of use, warnings, sensitivities and market classification.

Ordinary consumer products and educational content are not presented as products that diagnose, treat, cure or prevent disease.

Use the dedicated guide for smoke, ventilation, fire, children, pets and extinguishing.

Use the foot-soak guide for preparation, water, time, stop signals, high-risk feet, reuse and cleaning. Exact numerical instructions still come from the product label.

Use the moxibustion guide for burns, heat, smoke, ash, fire, ventilation and home-use boundaries.

Do not assume every product is suitable for children. Use the exact label, age guidance, warnings and category-specific safety information.

Pregnancy suitability is product-specific. Check the exact ingredient/product page, current warning and relevant safety guide rather than using a universal FAQ rule.

Use the current product page. P041 does not reproduce prices because variants, configurations and current pricing can change.

Stock is product-specific and changes. Check the live product page or checkout.

Minimums can differ by retail product, bundle, device or wholesale service. P041 does not assume one universal MOQ.

Whether an order can be changed depends on payment, processing and shipment status. Use the current support/returns process.

Use the current Shipping page for destinations, methods, restricted products and market limitations.

Free-shipping eligibility and thresholds can change. Use the current Shipping page for the exact method, destination and exclusions.

Delivery depends on destination, method, product, processing time, customs and carrier conditions. See the current Shipping page and order estimate.

Use destination-specific Shipping/checkout information. A general FAQ should not guess duties-paid or tax treatment.

Return eligibility can differ by product type. Use the current Returns page for condition, timeframe, category rules and refunds.

It depends on category, hygiene/safety considerations, current policy and destination law. Use the Returns page.

Follow the current damaged-order instructions and keep order information, product, packaging and photos if requested.

Refund timing depends on approval, payment method, internal processing and the payment provider/bank. Use the current Returns page.

The Privacy Policy is the canonical source. Data depends on the feature used, such as checkout, contact, newsletter or AI assessment.

This implementation filters the page locally and does not send the query to a server. If storage/analytics are added later, privacy controls must be updated first.

Use the process in the current Privacy Policy rather than a separate FAQ procedure.

No. It is positioned for traditional-wellness education and constitution-oriented guidance, not medical diagnosis.

Use the current AI feature notice and Privacy Policy for upload, processing, retention, deletion, security and consent facts. P041 does not guess them.

The ordinary AI wellness experience should not provide individualized medical diagnosis or a treatment plan. The feature page controls the exact scope.

Use the Wholesale page for current eligible products, business terms, documents and inquiry route.

The current v6.1 wholesale policy states that OEM and private label are not currently offered through the Wholesale page.

Use the About and Founders pages for current verified founder profiles.

The Editorial & Medical Review Policy explains authors, reviewers, sourcing, updates and corrections.

No institutional endorsement should be implied unless a verified public institutional relationship explicitly supports it. Education, employment, advisory roles and endorsements are different claims.