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Contact Sanyuan Herbs
Choose the right contact topic so your order, product, quality, privacy, media or business question reaches the responsible team.
This page is the verified contact-routing source. It does not invent email addresses, phone numbers, support hours or response promises.
Choose a Contact Topic
Each route points to the policy or evidence owner first, then to the contact form for case-specific help.
Tracking, Address, Damage, Returns
Review Shipping and Returns first when the question is general; use the form for your specific order.
Shipping →Exact Product Facts
Include product name/SKU/label version when relevant. Support can explain published facts but does not diagnose symptoms.
Ingredient Library →Batch, COA, Source or Defect
Testing or COA availability depends on the current product and evidence record.
Quality & Sourcing →Separate Escalation Route
Burns, serious reactions, overheating or fire incidents should be routed separately from ordinary support.
Safety boundary →Rights & AI Data Questions
Privacy Policy owns data categories, retention, rights and verification.
Privacy Policy →B2B Purchasing
Use the Wholesale page for current eligible products, MOQ, pricing, samples, lead time and documents.
Wholesale →Organization-Level Inquiries
Use a verified route only when the mailbox/queue is real and monitored.
Choose topic in form →Content or Website Issues
Include page URL and the issue. Editorial corrections follow the Editorial Policy.
Editorial Policy →Customer Support
Only real, monitored, tested channels should appear publicly. Historical draft addresses are not treated as active support routes.
Quality, Testing & Safety Reports
Serious product-safety reports should be separated from ordinary order questions. Collect only what is reasonably needed to identify the product/event, understand what happened and contact the reporter.
- product name and batch/lot if available
- approximate date of use/event
- concise description of what happened
- order number if relevant
- product/label photos if useful
- a way to contact you
Do not send an unnecessary full medical record.
Company Information
Brand, legal entity, registered address, operating location, return address and founder/advisor affiliations are different facts and must not be collapsed into one field.
SanYuan Herbs
Do Not Guess the Return Address
The company/public correspondence address is not automatically the address for returns. Follow the case-specific Returns instructions.
Returns & RefundsContact FAQ
Answers point back to verified routes rather than inventing channels.
How can I contact Sanyuan Herbs?
Use the topic-based contact form or another verified monitored channel published on this page.
What is your support email?
The current monitored support email appears in Customer Support only after it is verified. Historical draft addresses are not treated as active.
How fast do you reply?
Use the current First Response Target once published. Complex shipping, quality, privacy and safety cases can take longer to resolve.
What should I include for an order question?
Order number, purchaser email and a short description are usually enough to begin. Add tracking or photos only when relevant.
How do I report a serious reaction or product safety issue?
Use the Safety / Adverse Event route. If urgent or severe, seek local emergency care first.
How do I request a COA?
Use Quality / Testing and identify the exact product/batch. Availability depends on the current evidence record.
Can I ask for personal medical advice?
Support can explain product information but does not provide individual diagnosis or treatment.
How do I make a privacy request?
Choose Privacy Request and follow the current Privacy Policy.
How do I contact Sanyuan Herbs for wholesale?
Use the Wholesale page and current business contact route.
Do you offer OEM or private label?
The current v6.1 Wholesale scope states that those services are not currently offered through the Wholesale page.
Where is Sanyuan Herbs based?
Use the verified Company Information section and About page. Do not use founder university or hospital affiliations as the company address.
Can I send a return to the address on this page?
Not unless the Returns page specifically gives that address for your case.
Contact Data Governance / Last Verified
Every public channel should exist, be monitored, tested, assigned and aligned with privacy/retention controls before publication.