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Shipping Information
Clear information about destinations, delivery timing, tracking, customs and free sea shipping before checkout.
This page is the single shipping source of truth for SanYuan Herbs. Live product eligibility and checkout availability still control the exact order.
Where We Ship
A destination is available only when the product is eligible, the shipping method supports the address and checkout enables the destination.
Coverage is subject to product eligibility, serviceable address and live checkout.
Country-specific customs/tax treatment can differ and is handled on this single canonical page.
Product and carrier restrictions can vary by category and address.
Biosecurity/product restrictions may affect certain goods; checkout/product rules control.
Shipping Methods
Available methods can vary by destination, category, parcel size, compliance status and carrier availability.
Eligible Sea Shipping
The current policy includes a sea-shipping method for eligible orders. Exact market, transit and tracking values should be injected from the live shipping record.
Additional Methods at Checkout
Express, air or courier options may be available only when shown at checkout. SanYuan does not promise one carrier or method for every product/address.
How Delivery Time Is Calculated
A shipping estimate is not one number. Order processing, dispatch, carrier transit and customs are separate events.
Free Sea Shipping Over US$80
Tracking
Tracking depends on the shipping method selected at checkout. A tracked method typically moves through order processing, dispatch, tracking-number creation and customer access.
Duties, Taxes & Customs
Cross-border orders may be subject to duties, VAT/GST, customs processing, broker fees or product-specific import restrictions.
Current order term and duty/tax treatment must come from live checkout/order policy.
VAT/customs treatment can depend on goods, value and current rules.
Imported goods can be reviewed for admissibility and duties/taxes.
Duties/taxes and restricted-product rules may apply depending on the order.
Restricted Products & Addresses
Carrier and destination eligibility can depend on category, materials, destination law, parcel characteristics and regulatory status.
Destination food/import rules can apply.
Raw/minimally processed materials can need additional review.
Combustion products/materials may face route or carrier restrictions.
Topical/cosmetic classification may affect eligibility.
Battery, electrical, light/laser and adapter specs can change carrier/destination status.
Delays, Lost or Damaged Parcels
P042 explains the shipping workflow. P043 and P044 control the final refund, reshipment and case-specific support outcome.
Review the latest tracking event, check for customs/carrier transit and use the current inquiry threshold before contacting support—unless a carrier exception is already shown.
Contact Support with order/tracking information and the latest carrier event. Carrier investigation time and final resolution are not hard-coded here.
Keep parcel, product, inner packaging and shipping label until the damage instructions are complete. Use the Returns/Contact process for resolution.
Change of Delivery Address
Contact Support as early as possible and before dispatch whenever possible. After carrier handoff, an address change may be unavailable or not guaranteed.
Shipping FAQ
Short answers below preserve the distinction between policy facts and live checkout facts.
Which countries do you ship to?
The policy covers the United States, United Kingdom, Canada and Australia, subject to product eligibility and live checkout availability.
How long does shipping take?
Total delivery includes order processing plus carrier transit. Customs and carrier exceptions can add time.
When is shipping free?
Eligible orders over US$80 can qualify for free sea shipping when current destination, method, subtotal and product conditions are met.
Is express shipping free over US$80?
Not automatically. The US$80 policy is for eligible sea shipping unless checkout explicitly shows another free method.
Is tracking included?
Tracking depends on the shipping method selected at checkout.
Are duties and taxes included?
Do not assume they are included. Checkout/order terms and destination-specific treatment control.
Can every product ship to every country?
No. Food, botanical, incense/moxa, topical and device products may have different restrictions.
Can I change my delivery address?
Contact support before dispatch as early as possible. After carrier handoff, changes may not be available.
What if my parcel is delayed or lost?
Review tracking and follow the current inquiry/investigation workflow, then contact support.
What if my parcel is damaged?
Keep the parcel and packaging, document damage as required and follow the Returns/Contact process.